Support

We usually reply within a day or two.

Why does it say my connection is "poor" when the speed is high?

Speed isn't the whole story. Net Speed also measures latency under load (bufferbloat) and jitter — if those are high, a fast link can still feel slow, especially over a VPN. Open Details to see which one is the problem.

Why is coverage red where my internet works fine?

Coverage grades the internet round trip, not distance from the router. On the iOS Simulator the test server can respond slowly; on a real device those points are normally green. Clear the data and re-scan.

Why don't I see manufacturer names in Devices?

iOS sandboxes the network layer, so apps can't read hardware (MAC) addresses and therefore can't look up a vendor the way desktop tools do. Names come from reverse DNS and open ports.

Do I need an account?

No. Net Speed works fully on-device. Signing in only adds private sync of your history and settings across your iPhone and iPad.

How do I delete my account and data?

In the app: Settings → Account → Delete account. This removes your synced data and your sign-in. You can also email us and we'll remove it for you.